Frequently Asked Questions
We're here to make your shopping experience as smooth as possible. If you can't find the answer you're looking for, feel free to contact our support team.
Orders & Personalization
Simply choose your favorite product, upload your cat's photo, add any requested details (such as your cat's name), and complete your purchase. We'll take care of the rest.
For the best results, upload a clear, high-resolution photo where your cat's face is well-lit and fully visible. Avoid blurry, dark, or heavily filtered images whenever possible.
Yes! Many of our products can include multiple cats. Please check the product description for the maximum number of pets supported.
Unless a product specifically includes a preview option, we do not provide design proofs before production. Our team carefully prepares every design to ensure the best possible result.
If production has not started, we'll do our best to help. Please contact us as soon as possible after placing your order. Once production begins, changes may no longer be possible.
Production & Shipping
Personalized products are made to order. Production typically takes 3–10 business days, depending on the product and order volume.
- Ready-to-ship products: 2–7 business days
- Personalized products: 7–21 business days
Delivery times are estimates and may vary depending on your location and courier services.
Yes. Once your order is shipped, you'll receive a tracking link via email or SMS (where applicable).
International shipping may be available for selected products. Shipping costs and delivery times will be shown during checkout.
Returns & Refunds
Because every personalized item is custom-made specifically for you, we cannot accept returns or exchanges due to change of mind, incorrect size selection, or customer-provided personalization errors.
If your product arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with clear photos. We'll work quickly to provide a suitable resolution.
Payments
We accept secure online payments through supported payment gateways, including major debit cards, credit cards, UPI, net banking, and other available payment options displayed at checkout.
Currently, we do not offer Cash on Delivery.
Products
We try our best to display accurate colors. However, slight variations may occur due to different screen settings and the printing process.
Each personalized product is individually designed and produced after you place your order. While production methods vary by product, every order is custom-made specifically for you.